Find Your Phone Problem

1. Check battery usage in Settings.
2. Reduce brightness and screen timeout.
3. Update apps and phone software when practical.
4. If the phone shuts down unexpectedly, check battery health with an authorised service provider.

Warning: If the battery is swollen, stop using or charging the phone and seek professional service.

1. Pause demanding games and apps.
2. Keep the phone out of direct sunlight.
3. Unplug it if unusually hot while charging.
4. Let it cool naturally; do not put it in a fridge.

1. Try a compatible, undamaged charger and cable.
2. Check the power socket.
3. Follow the manufacturer's instructions if a moisture warning appears.
4. Never insert metal objects into the charging port.

1. Restart your phone.
2. Check available storage.
3. Update apps and remove apps you no longer need.
4. Clear an app's cache in Settings if it is causing problems.

1. Review large videos and downloads.
2. Back up important files before deleting them.
3. Remove unused apps.
4. Check trash folders before emptying them.

1. Restart and check whether the line remains.
2. Back up important data if the display works.
3. Avoid pressing, bending or heating the screen.
4. Ask a technician to inspect the display and connector.

Software steps cannot fix every physical display fault.

1. Find the phone model and IMEI in Settings or on the box.
2. Use the manufacturer's official support service.
3. Keep the invoice if available.
4. Ask an authorised service centre about eligibility and charges.

Coverage depends on region, purchase date, damage and company policy. Do not post your IMEI publicly.

1. Remove apps you do not trust.
2. Review permissions and accessibility access.
3. Update the operating system.
4. Never share OTPs, passwords or banking PINs.
5. Contact your bank promptly if you suspect financial fraud.